Managed Services
Would you run your car without changing oil regularly or having scheduled maintenance performed?
Why then operate your computer systems without regular maintenance?
CCS-Techs’ Total Desktop Care (TDC) provides comprehensive preventive maintenance services remotely to SMB customers, for a low flat fee that does not fluctuate, this makes budgeting easy!
This solution is comprised of the following components – a desktop/laptop/server agent within the SAAZ technology platform with all the intelligence built-in to conduct day to day preventive maintenance services, an Anti-virus package bundled with our platform at no cost, support for management of other popular Anti-virus packages, an Anti-spyware package along with the platform processes required to clean up temporary files and apply Critical security patches. The platform also provides for generating detailed inventory reports and reports related to all the preventive maintenance activities conducted through the NOC.
Let’s look at each of these components and their unique features more closely:
SAAZ Technology Platform:
The SAAZ platform provides a completely secured environment for managing desktops, laptops and servers in order to conduct preventive maintenance activities remotely.
Intelligent Desktop Agents:
SAAZ desktop agents come pre-built with jobs to update Anti-virus signatures, delete temp files, scan and remove Spyware, etc. Each of these is a prescheduled activity that is run automatically in low priority mode whenever the machine is available, whether it is connected to the LAN or to the internet.
Patch Listing:
Our NOC service provides a list of White and Blacklisted patches (Critical security patches for Microsoft OS and applications) after conducting Internet research and testing patches on test beds.
Infrastructure Reduction:
Eliminates the need for building and maintaining infrastructure for providing comprehensive desktop/laptop/server maintenance services. Processes for carrying out preventive maintenance activities are done 365 days a year.
Remote Control solution:
SAAZ platform provides an efficient remote control solution that works over the WAN allowing our technicians to connect remotely to assist with your issue. Logging in remotely is done securely through the highest level of encryption, and only with your permission.
Comprehensive reporting:
The SAAZ platform provides a comprehensive reporting engine to capture information related to hardware and software inventory. It also provides executive reports detailing preventive maintenance activities such as patches applied, Anti-virus updates done, Spyware instances removed, temp files deleted etc.
Contact us now to see how managed services from CCS Technologies can help save you money, and take back control of your network!
